Privacy Statement`
This Privacy Policy explains how BOTTERS Ltd collects, processes, and protects your personal data. BOTTERS Ltd is committed to protecting and respecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and all other applicable data protection laws.1. Who We AreBOTTERS Ltd ("BOTTERS Ltd") is the data controller of your personal data. We are committed to ensuring that your privacy is protected. In this Privacy Statement, we explain the types of personal data we collect, how we use it, and your rights in relation to that data.If you have any questions regarding this Privacy Policy, please contact us at:
Email: hello@botters.co.uk────────────────────────────2. What Information Do We Collect?We may collect and process the following types of personal data about you:Personal Identification Information: such as your name, business name, telephone number, and email address.Information Provided Directly by You: when you fill in forms on our website, participate in competitions, sign up for newsletters, or when you make an inquiry.Correspondence Records: including any messages or communications you send us.Transactional Data: when you purchase a product or service from us—including details required to process your order.Usage Data: including details about your visits to our website, traffic data, location data, IP address, browser type, and device information.Cookie Data: which includes data related to your browsing activity, collected automatically via cookies (see section on Cookies below).────────────────────────────3. How Do We Collect Your Information?We collect your data in two main ways:Directly Provided Data:
This includes data you provide when signing up for newsletters, downloading content, purchasing products/services, or participating in events/competitions.System Collected Data:
As you interact with our website, our IT systems automatically collect data such as:Cookies: A small text file stored on your device to help recognize you on subsequent visits.Device Information: Including your operating system, browser type, and device settings, which helps us improve your user experience.────────────────────────────4. Why Do We Process Your Data?BOTTERS Ltd processes your personal data for legitimate business purposes, which include:Providing Services: To manage your account, process your orders, and provide customer support.Marketing Communications: To send you relevant updates, special offers, and product news. You may opt out at any time.Website Analytics: To understand user interactions on our website and improve our services.Fraud Prevention and Security: To safeguard our network, detect suspicious activity, and ensure the security of your data.Compliance with Legal Obligations: To meet statutory requirements and enforce our legal rights.We process personal data based on your consent, the performance of a contractual relationship, and our legitimate interests, ensuring that the processing is fair, balanced, and respects your rights under the GDPR.────────────────────────────5. Lawful Basis for ProcessingUnder the GDPR, the lawful bases we rely on include:Consent: When you have provided explicit consent for a specific purpose (such as receiving marketing communications).Contractual Necessity: When processing is necessary for the performance of a contract with you.Legitimate Interests: For purposes such as marketing, fraud prevention, and system improvement—provided those interests do not override your fundamental rights.You have the right to object to processing based on our legitimate interests, and if you do so, we will remove your data from our systems and cease communications with you.────────────────────────────6. Who Do We Share Your Information With?Core Service Providers:
We may share your personal data with trusted third parties who help us with delivery, payment processing, and other essential services. These partners are obligated to protect your data in line with our standards and GDPR requirements.Third Parties with Your Consent:
With your permission, we may share certain non-sensitive data, such as your browsing behavior, with external partners to enhance your experience (e.g., social media integrations).External Links and Social Media:
Our website may include links to external sites or social media platforms. BOTTERS Ltd is not responsible for the privacy practices of these other sites. We encourage you to review their privacy policies before providing any personal data.────────────────────────────7. Data RetentionWe will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. You may request that we delete your personal data at any time by contacting us at hello@botters.co.uk.────────────────────────────8. How Do We Protect Your Personal Data?We store your information on secure servers, and take reasonable measures to prevent unauthorized access or disclosure, including:Secure Data Storage:
Ensuring that your data is stored securely on servers that may be located outside the United Kingdom or the European Economic Area (EEA). In such cases, we will ensure that any transfer is compliant with applicable data protection laws.Access Control:
Using passwords and other security measures to protect your account and data.
Note: Internet transmissions cannot be guaranteed to be 100% secure.────────────────────────────9. Your Rights Under the GDPRYou have the following rights in relation to your personal data:Right of Access:
Request confirmation of whether or not we process your personal data, and if so, request access to that information.Right to Rectification:
Request corrections to any inaccurate or incomplete data.Right to Erasure (Right to be Forgotten):
Request that we delete your personal data, where applicable.Right to Restrict Processing:
Request limitations on the processing of your data.Right to Object:
Object to our processing of your data, including for marketing purposes or on the basis of our legitimate interests.Right to Data Portability:
Request that your data is transferred to you or a third party in a structured, commonly used format.If you wish to exercise any of these rights or have any concerns regarding our handling of your data, please contact us at hello@botters.co.uk.You also have the right to lodge a complaint with your local supervisory authority if you believe that our processing of your personal data infringes the GDPR.────────────────────────────10. Cookies and Online TrackingWe use cookies and similar technologies to enhance your experience on our website. Cookies help us:Session Management:
To enable you to navigate our site smoothly (for example, by remembering your login).Analytics:
To collect anonymous data on how you interact with our site, helping us optimize the website.Tracking:
To provide targeted content and advertisements.
For details on how to manage or delete cookies, please visit www.aboutcookies.org.uk.────────────────────────────11. Phone Call MonitoringTo improve customer service, phone calls to our offices might be monitored and recorded. Any recordings are held securely and are used solely for quality and training purposes.────────────────────────────12. Changes to This Privacy PolicyAny updates or amendments to this Privacy Policy will be posted on this page. We encourage you to review the policy periodically so you are always aware of how your personal data is being protected.────────────────────────────13. Contact UsIf you have any questions, comments, or concerns about this Privacy Policy or our data handling practices, please get in touch:Email: hello@botters.co.uk────────────────────────────By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, processing, and storage of your personal information as described above.